FAQs
if you have any further questions. please do not hesitate to contact us
call or text: 909-215-2838
pxlettuce@gmail.com
photography
How far in advance should I book a session?
Typically, for a photo session, we recommend booking one month in advance. For event coverage, we suggest booking two months in advance to secure your preferred appointment date.
What is your turnaround time?
For smaller sessions, the turnaround time is typically 1-3 days following the initial session. For larger sessions, the turnaround time extends to 5-7 days after the initial session. As we pride ourselves on our efficient turnaround time, we also provide a 'rush' option for clients in need of their photos prior to the estimated delivery date.
Can I reschedule my appointment?
Yes, there are no additional fees if rescheduling occurs at least two weeks prior to the initial appointment. However, if rescheduling takes place after this two-week period, an additional fee of $25 will be applied.
What if I cancel my appointment?
You will be eligible for a full refund provided that the cancellation is made at least two weeks prior to your scheduled appointment.
What are your payment terms?
It is important for us to thoroughly discuss the costs associated with every aspect of the session, including any potential additional fees that may arise during the session, before proceeding to the next step of scheduling the session. We understand that certain sessions may require a substantial investment. Therefore, we offer payment plans to make the financial commitment more manageable for our clients.
As we typically schedule sessions in advance, we require a 30% non-refundable deposit to reserve time slots in our calendar. The remaining balance is then distributed accordingly, with the final invoice due prior to the delivery of your photos.
We accept payments via Zelle, wire transfer, debit, and credit cards. Please note that transaction fees may apply for debit and credit card payments.
Can I request revisions after receiving my photos?
Yes, your session includes free revisions for up to 3 photos. Additional revisions are priced at $15 per photo.
How long will I have access to my photos on the portal?
Your photos will be available on our portal for one week for viewing and downloading. We advise clients to save all photos to their personal drives. If you require access to your photos after they have been removed from our portal, a processing fee will be applied.
Can I request RAW or unedited files?
Editing is one of the most important parts of photography, where the magic happens. So, we don't provide RAW files to my clients. Although RAW files are genuine and original, they're just a step in creating the memorable moments captured in the photos you'll receive.
Are you willing to travel outside the states?
Yes, you tell us where we are going and we're there. Travel costs vary depending on our destination. Typically, clients cover two nights of accommodation and transportation to and from the location. We're happy to handle all our own travel arrangements!
design
Does design consultation cost money?
No! design consultation is absolutely free.
Do you take on small projects?
Yes, no project is too small. We're just happy to be apart of your projects!
I have no idea what I'm looking for. Can I still talk to you about my idea?
Naturally, our team is committed to helping you transform your vision into reality. So, don't hesitate to reach out to us.
What is your turnaround time?
The turnaround time will vary depending on the scale of the project, but the duration will be mutually discussed and agreed upon before commencing. For clients requiring completion ahead of the regular schedule, rush fees will apply.
If we are unable to complete the project by the agreed deadline, the client will be notified one week in advance.
What are your payment terms?
It is important for us to thoroughly discuss the costs associated with every aspect of the project, including any potential additional fees that may arise during the process, before proceeding to the next step of initiating the project. We understand that certain projects may require a substantial investment. Therefore, we offer payment plans to make the financial commitment more manageable for our clients.
As we typically schedule projects in advance, we require a 30% non-refundable deposit to reserve time slots in my calendar. The remaining balance is then proportionally distributed based on the duration of the project, with the final invoice due prior to your project's launch.
We accept payments via Zelle, wire transfer, debit, and credit cards. Please note that transaction fees may apply for debit and credit card payments.
Can I request revisions after the project has been completed?
Yes, additional fees will apply depending on the requested revision.
Can I request “working files” files?
Unfortunately, no. When we design something, it becomes our baby; we grow attached to it and want to see it thrive. Our desire to manage your brand's future stems from our intimate knowledge of it, allowing us to create future designs that perfectly align with your brand identity.